Alan Cooper, Ph.D., MBA
Alan Cooper is the Chief Advisor of Operational Training & Analytics at SCALE Healthcare.
Alan Cooper has over 25 years of experience in the area of strategic organizational transformation, with a specific focus on organization development (OD), leadership development, customer experience, change management, teambuilding/collaboration, organizational capacity, and human capital/HR. Dr. Cooper has had extensive experience working with numerous healthcare organizations ranging in size from single practitioner offices to large health systems providing consulting services. His work is consistently aligned with an overarching emphasis on the achievement of an organization’s strategic mission.
Dr. Cooper is the former Chief People and Performance Officer at White Plains Hospital in New York. In this role he was responsible for the overall talent strategy of the organization and the development of programs that attracted, retained, motivated and developed the talent needed to drive a performance based culture and ensure the hospital had the capabilities to accomplish its mission and strategic goals.
Dr. Cooper spent the first 21 years of his career with the North Shore – LIJ Health System in New York (now Northwell Health). As Vice President for Learning and Innovation he developed and ran the health system’s “corporate university”, the largest of its kind in healthcare, serving over 43,000 employees. Some notable accomplishments included; redesign of the employee orientation process to align with the organizations strategy, resulting in significant cost savings and an increase in employee satisfaction; implementation of a Lean/Six Sigma initiative that resulted in over $2,000,000 in cost savings and enhanced revenue within two years; design and launch of numerous customer satisfaction programs that resulted in significant increases in patient and employee satisfaction; implementation of a system-wide senior leadership coaching and succession planning program employing 3600 evaluations, resulting in a decrease in leadership turnover and a reduction in the necessity for external recruitment of senior leaders.
Dr. Cooper holds a Ph.D. in experimental psychology and an MBA (with distinction) in management from Adelphi University. Additionally, he holds a master’s degree in education and a certificate in medical education from the University of Cincinnati. He has also earned several certificates in leadership and management from Cornell University, University of Michigan, and the University of Notre Dame. He is a nationally recognized speaker in the areas of process improvement, customer satisfaction, leadership development, and corporate learning. He has published several articles and book chapters including chapters on leadership development and corporate education. Dr. Cooper has also held the positions of Associate Dean for Knowledge Management at the Hofstra North Shore – LIJ School of Medicine, Adjunct Associate Professor at the Zarb School of Business at Hofstra University, and Associate Dean and Clinical Professor for the Willumstad School of Business at Adelphi University.