Stopping Revenue Loss Before It Starts

In today’s healthcare landscape, claim denials are no longer a minor inconvenience they are a growing financial threat to hospitals, health systems, and provider groups worldwide. In the United States alone, claim denials cost providers an estimated $260 billion annually, representing a 20 percent increase in just five years. Globally, the financial burden is even more staggering, with billions lost to avoidable errors, delayed payments, and payer policy shifts.

Reduce denials and optimize patient access with AI

FrontDesk Shield is the AI platform built to automate and optimize every step of patient access. By capturing demographic and insurance data with precision, orchestrating eligibility and prior-auth workflows, and enhancing scheduling and pre-visit counseling, FrontDesk Shield ensures providers start every encounter on the right financial and clinical footing.

Healthcare organizations deploying FrontDesk Shield are reducing denied claims, lowering admin overhead, and improving both patient and staff experience. This isn’t just technology — it’s a new operating model for patient access.

Eligibility and registration
errors drain Revenue

Providers Report Increased Denials

77%

U.S. healthcare providers (2024)

Rework Cost per Denied Claim

$43.84

Average per claim

Denials as Share of Total Claims

10–15%

Reported by many providers

Key Cause: Administration

30%

Incomplete/incorrect data

Administration as Cause of Denials
Donut • 30%
Administrative Complexity (30%) Others (70%)
Denial Increase (2024)
Bar • 77%
Providers reporting increase
Denials as Share of Total Claims
Range • 10–15%

The band highlights 10–15% range. The pointer shows estimated midpoint (12.5%) for visual context.

Global Perspective

Universal Patient Access Challenges

Across markets, provider organizations report the same struggle: administrative bottlenecks at the front desk leading to downstream revenue leakage. In single-payer systems, poor data capture creates compliance issues; in multi-payer systems, payer-specific prior-auth rules cause delays and claim disputes. The problem is universal — and growing.
How FrontDesk
Shield Works

Automated Registration

Streamlines patient intake by capturing demographic and insurance data accurately, minimizing manual entry errors.

Eligibility Verification

AI agents confirm coverage instantly across payers, reducing costly eligibility-related denials.

Prior Authorization Management

Automates submission and tracking of prior auth requests, accelerating approval turnaround.

Scheduling & Pre-Visit Counseling

Integrates with provider calendars and payer rules to improve scheduling accuracy and prepare patients for financial responsibilities upfront.

Continuous Adaptation

Every payer response feeds into FrontDesk Shield’s learning loop, enabling real-time adaptation to evolving payer policies.

Feature Highlights

Features Designed for Success

  • AModular AI Agents :
    for every front-desk task: intake, eligibility, prior auth, scheduling.
  • Orchestration Layer :
    that ensures seamless, end-to-end coordination across agents and staff.
  • Continuous Learning from Payer Outcomes :
    to stay ahead of policy changes.
  • Error Reduction :
    minimizes demographic and insurance mismatches at the source.
  • Operational Efficiency :
    reduces manual workload, improving staff morale and lowering turnover risk.
  • Patient Experience :
    faster registration, clearer expectations, smoother visits.
FrontDesk Shield

The Technology Behind FrontDesk Shield

FrontDesk Shield is powered by agentic AI — specialized, task-oriented agents designed for front-desk operations. Unlike static workflows, the orchestration layer adapts dynamically, ensuring smooth handoffs between intake, eligibility, prior auth, and scheduling tasks.

  • Machine Learning + Payer Data :
    learns continuously from historical and real-time outcomes.
  • Interoperability :
    integrates with major EHRs, scheduling, and RCM platforms.
  • Compliance :
    HIPAA, ISO 27001, and global data privacy standards.
  • Security :
    encrypted data exchange, audit trails, and disaster recovery protocols.
ROI and
Value Creation

The Future of Patient Access

  • 24/7 AutomationAcross intake & eligibility
  • Adaptable AIUpdates with payer policies in real time
  • Scalable WorkforceNo proportional labor increase
  • Operational EfficiencyFaster patient processing

FrontDesk Shield Impact

  • Transforms front desk into revenue safeguard
  • Improves operational efficiency
  • Reduces denied claims & lost revenue
  • Enhances patient satisfaction
0
% faster patient intake
0
% reduction in front desk denials

FrontDesk Shield — AI-powered patient access & revenue protection.

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