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How SCALE Healthcare collects, uses, and protects personal information when you visit our websites, request a demo, or engage with our services.
Last updated: August 12, 2026
SCALE Healthcare (“SCALE,” “we,” “us”) provides technology-enabled revenue cycle management and related services to multi-site healthcare organizations. This Privacy Policy applies to scale-healthcare.com and related sites we operate, including staging and marketing properties that link to this policy.
We may collect:
- Contact and business details you submit (name, email, phone, organization, role) via forms, demo requests, or email
- Usage data such as pages viewed, referring URLs, device/browser type, and approximate location derived from IP address
- Communications you send us, including support or partnership inquiries
- Cookies and similar technologies as described in our Cookie Policy
We use information to:
- Respond to inquiries, schedule demos, and provide requested materials
- Operate, secure, and improve our websites and marketing
- Send service or marketing communications where permitted (you may opt out of marketing at any time)
- Meet legal, security, and compliance obligations
We do not sell personal information. We may share information with service providers who process it on our behalf (hosting, analytics, email, CRM), with professional advisors, or when required by law or to protect rights and safety. If we are involved in a corporate transaction, information may transfer as part of that deal subject to appropriate safeguards.
When SCALE processes PHI on behalf of a covered entity or business associate customer, that processing is governed by our Business Associate Agreement and our HIPAA Notice, not by marketing website forms alone. Do not submit PHI through public website forms.
We retain information as needed for the purposes above and as required by law or contract. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method of transmission or storage is 100% secure.
You may request access, correction, or deletion of personal information we hold about you, subject to legal and contractual limits. Marketing emails include an unsubscribe link. For cookie controls, see the Cookie Policy.
Our sites and services are directed to business professionals, not to children under 13 (or the age required by local law).
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page.
Questions about this policy: info@scale-healthcare.com(332) 282-1932 · 750 Lexington Ave, New York, NY 10022. Or visit our Contact page.