RCM Services

Managed Hybrid Staffing Services

Benefit from the quality, scalability and cost-efficiency of outsourcing while retaining in-house revenue cycle.

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Flexible Hybrid Solutions: Empowering Multisite Healthcare Organizations with SCALE RCM's Managed Hybrid Staffing Services

For some organizations, the binary options of 100% in-house or 100% outsourced revenue cycle management are not satisfactory. SCALE RCM offers a flexible managed staffing service that empowers multisite healthcare organizations to build hybrid in-house and outsourced offshore RCM teams.

Key Benefits of Our Managed Hybrid Staffing Solutions

Retain in-house
control


Clients retain their management leadership and internal teams, building a dynamic “hybrid” organizational structure.

Reliable
Quality Control


Our teams are deployed with managerial and quality oversight to ensure strong performance and high-quality service.

Reduce
cost-to-collect


Materially reduce cost-to-collect by accessing offshore team resources. Clients can often realize a 50+% cost reduction.

Rapid & easy
on-boarding


Get started with a pilot test of as little as 1-5 FTEs. The initial pilot can be across one, several or all revenue cycle functions. Expand deployment iteratively as the pilot demonstrates success.

Transparent Performance Reporting


Our teams provide high levels of performance transparency through on-going reporting.

Highly scalable
talent pool


Access a pool of highly trained talent to facilitate reliable scalability to meet organizational growth demands.

Our Process

The Managed Hybrid Service Experience with SCALE RCM

With our managed hybrid staffing services, getting started is quick & easy.

  • Our RCM team works with your executive & RCM leadership to develop an implementation plan focused on immediate, near-term and mid-term deployment of SCALE RCM team members. As part of this process, we also help to quantity target potential cost-to-collect savings.
  • Clients are typically able to get started on a pilot trial within days:
  • Depending on the size of your organization, this can begin with as little as 1-5 FTEs.
  • The initial pilot can be across one, several or all revenue cycle functions.
  • Incorporating offshore team resources into an onshore team requires a thoughtful approach.  SCALE RCM has a proven model and track record for successfully integrating its offshore team as part of hybrid RCM team models. 
  • Our program is based on:
  • Highly Structured Go-Live: A foundation for sustainable trust with the Client is often won or lost in the early days of an engagement.  We have developed a highly structured program for new client on-boarding that promotes ease of ramp-up, thoughtful team integration, transparency and a highly professional experience with strong customer experience.
  • Recruitment & Retention: Strong recruitment and best-in-class retention of qualified personnel.
  • Training: Robust and on-going training programs for all SCALE RCM employees.
  • Reporting & Analytics: Thorough, transparent and frequent performance reporting.
  • Managerial Oversight: With our staffing model, we do not just deploy staff-level resources. We also provide active managerial oversight from seasoned RCM leaders who facilitate on-going quality control, account management and manager-to-manager level communications between the Client and SCALE RCM.
  • As the pilot demonstrates success, expand deployment of SCALE RCM resources iteratively and at a pace and to a level that is comfortable to your organization.
  • Transition pace and target level of transition subject to and entirely customizable to Client desires.
  • Clients can choose to move faster or slower and / or complete the transition at any of the above milestones.

Leverage the SCALE Healthcare Offshore Center’s Comprehensive Suite of RCM Staffing Services

Charge Entry

Payment Posting

Collections

Denials Management

Eligibility Verification

Prior Authorization

Credentialing

Coding

Call Center

SPEAK WITH ONE OF OUR RCM EXPERTS

Get Started with
Our Managed Hybrid Staffing Solutions

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