RCM Solutions
RCM Solutions

Managed Hybrid Staffing Services

Benefit from the quality, scalability and cost-efficiency of outsourcing while retaining in-house revenue cycle.

Key Benefits
Client Experience
Service Offerings

Flexible Hybrid Solutions: Empowering Multisite Healthcare Organizations with SCALE RCM's Managed Hybrid Staffing Services

For some organizations, the binary options of 100% in-house or 100% outsourced revenue cycle management are not satisfactory. SCALE RCM offers a flexible managed staffing service that empowers multisite healthcare organizations to build hybrid in-house and outsourced offshore RCM teams.

Key Benefits of Our Managed Hybrid Staffing Solutions

Retain in-house
control


Clients retain their management leadership and internal teams, building a dynamic “hybrid” organizational structure.

Reduce
cost-to-collect


Materially reduce cost-to-collect by accessing offshore team resources. Clients can often realize a 50+% cost reduction.

Rapid & easy
on-boarding


Get started with a pilot test of as little as 1-5 FTEs. The initial pilot can be across one, several or all revenue cycle functions. Expand deployment iteratively as the pilot demonstrates success.

Highly scalable
talent pool


Access a pool of highly trained talent to facilitate reliable scalability to meet organizational growth demands.

Reliable
Quality Control


Our teams are deployed with managerial and quality oversight to ensure strong performance and high-quality service.

Transparent Performance Reporting


Our teams provide high levels of performance transparency through on-going reporting.

The Hybrid Service Experience with SCALE RCM
With our hybrid staffing services, getting started is quick & easy.

Planning & Go-Live

  • Our RCM team works with your executive & RCM leadership to develop an implementation plan focused on immediate, near-term and mid-term deployment
  • Clients are typically able to get started on a pilot trial within days. 
  • Clients often begin with a pilot trial. 
  • Depending on the size of your organization, this can begin with as little as 1-5 FTEs.
  • The initial pilot can be across one, several or all revenue cycle functions.
  • of SCALE RCM team members.  As part of this process, we also help to quantity target potential cost-to-collect savings.

Quality & Reporting

  • Incorporating offshore team resources into an onshore team requires a thoughtful approach.  SCALE RCM has a proven model and track record for successfully integrating its offshore team as part of hybrid RCM team models. 
  • Our program is based on:
  • Highly Structured Go-Live. A foundation for sustainable trust with the Client is often won or lost in the early days of an engagement.  We have developed a highly structured program for new client on-boarding that promotes ease of ramp-up, thoughtful team integration, transparency and a highly professional experience with strong customer experience.
  • Recruitment & Retention. Strong recruitment and best-in-class retention of qualified personnel.
  • Training. Robust and on-going training programs for all SCALE RCM employees.
  • Reporting & Analytics.Thorough, transparent and frequent performance reporting
  • Managerial Oversight. With our staffing model, we do not just deploy the staff level resources.  We also provide active managerial oversight from seasoned RCM leaders who facilitate on-going quality control, account management and manager-to-manager level communications between the Client and SCALE RCM.

Expansion

  • As the pilot demonstrates success, expand deployment of SCALE RCM resources iteratively and at a pace and to a level that is comfortable to your organization.
  • Transition pace and target level of transition subject to and entirely customizable to Client desires.
  • Clients can choose to move faster or slower and / or complete the transition at any of the above milestones.
Our Process

The Managed Hybrid Service Experience with SCALE RCM

With our managed hybrid staffing services, getting started is quick & easy.
1. Planning & Go-Live
  • Our RCM team works with your executive & RCM leadership to develop an implementation plan focused on immediate, near-term and mid-term deployment of SCALE RCM team members. As part of this process, we also help to quantity target potential cost-to-collect savings.
  • Clients are typically able to get started on a pilot trial within days:
  • Depending on the size of your organization, this can begin with as little as 1-5 FTEs.
  • The initial pilot can be across one, several or all revenue cycle functions.
  • Incorporating offshore team resources into an onshore team requires a thoughtful approach.  SCALE RCM has a proven model and track record for successfully integrating its offshore team as part of hybrid RCM team models. 
  • Our program is based on:
  • Highly Structured Go-Live: A foundation for sustainable trust with the Client is often won or lost in the early days of an engagement.  We have developed a highly structured program for new client on-boarding that promotes ease of ramp-up, thoughtful team integration, transparency and a highly professional experience with strong customer experience.
  • Recruitment & Retention: Strong recruitment and best-in-class retention of qualified personnel.
  • Training: Robust and on-going training programs for all SCALE RCM employees.
  • Reporting & Analytics: Thorough, transparent and frequent performance reporting.
  • Managerial Oversight: With our staffing model, we do not just deploy staff-level resources. We also provide active managerial oversight from seasoned RCM leaders who facilitate on-going quality control, account management and manager-to-manager level communications between the Client and SCALE RCM.
  • As the pilot demonstrates success, expand deployment of SCALE RCM resources iteratively and at a pace and to a level that is comfortable to your organization.

Example 1: Increasing Client Ramp-Up Profit 

Example 2: Plateaued Client Ramp-Up Profit

  • Transition pace and target level of transition subject to and entirely customizable to Client desires.
  • Clients can choose to move faster or slower and / or complete the transition at any of the above milestones.
Leverage the SCALE Healthcare Offshore Center’s Comprehensive Suite of RCM Staffing Services

Charge Entry

Payment Posting

Collections

Denials Management

Eligibility Verification

Prior Authorization

Credentialing

Coding

Call Center

Illustrative Cost Savings Over Time with SCALE Offshore FTEs

Our illustrative cost savings calculator shows the potential savings over time with SCALE Offshore FTEs. The pace and target level of transition are entirely customizable to meet your unique needs. Clients can choose to accelerate or decelerate the transition process, and complete it at any of the designated milestones, ensuring flexibility and alignment with their operational goals.

The following illustrative analysis assumes a current state of an FTE onshore RCM team:

Typical Initial Trial Near-Term (i.e., 60-90 days) Mid-Term (i.e., 6 months) Long-Term Potential (i.e., 12-24 months)
SCALE Offshore FTEs
% of Total 6% 25% 50% 90%
Est. Savings Per FTE Per Year $40,000 $40,000 $40,000 $40,000
Total Potential Recurring Annual Savings $200,000 $800,000 $1,600,000 $2,880,000
  • Within RCM, SCALE Healthcare Offshore FTEs can be applied to any component of the revenue cycle process from credentialing to front end processes (e.g., charge entry) to back-end (e.g., payment posting, collections, denials management, etc.) to special projects
  • In addition to leveraging SCALE Healthcare Offshore Center human capital resources, SCALE RCM is also able to help drive cost savings and process improvement through evaluation and implementation of process automation solutions within the RCM lifecycle

SPEAK WITH ONE OF OUR RCM EXPERTS

Get Started with
Our Managed Hybrid Staffing Solutions

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