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Performance Improvement

About

SCALE Performance Improvement

Within SCALE Healthcare Consulting, the team has expertise in the area of performance improvement and optimization.

Our mission is to position organizations for practical, efficient, and maintainable operations.

Our vision is to empower performance through value creation.

Strategic endeavors centered on performance improvement is a vital component to short and long-term success, growth and sustainability.

Our team of experts facilitate organizations in tackling their most demanding needs to help achieve a more efficient and lucrative future.

The SCALE Difference

Strategy & Expertise

Consultants & specialists have deep healthcare operations background

Solution Driven

Efficiency optimization with quantitative analytics, driving proven results

Practical

Niche & focused
Can compete head-to-head with any given consultancy
Often, brought in for 2nd opinion

Process

SCALE Performance Improvement Process

Issue Identification

  • Identify client needs (wish list) and ideal, tangible future state.
  • Gather and collect existing data.

Deep Dive & Gap Analytics

  • Review information and identify gaps in current state.

Intervention & Optimization

  • Propose interventions as needed for internal / external areas and showcase opportunities for optimization and improvement.
  • Work collaboratively with clients as an influencer, facilitator and overall partner.

Recommendation

  • Provide a data-driven, methodical approach that will achieve goals outlined at outset.

Execution & Implementation

  • Implementing recommendations for sustainability.

Issue Identification:

  • Identify client needs (wish list) and ideal, tangible future state.  
  • Gather and collect existing data.
Deep Dive & Gap Analytics:
  • Review information and identify gaps in current state.
Intervention & Optimization:
 
  • Propose interventions as needed for internal / external areas and showcase opportunities for optimization and improvement.
  • Work collaboratively with clients as an influencer, facilitator and overall partner.

Recommendation:

  • Provide a data-driven, methodical approach that will achieve goals outlined at outset.

Execution & Implementation:

  • Implementing recommendations for sustainability.

Suite of Services

Optimizing Performance

Our team at SCALE can help healthcare businesses address their most urgent business demands by creating more agile, efficient processes, and build profitability.

Financial Improvements

SCALE offers comprehensive analysis and in-depth expertise to pinpoint cost reduction and revenue-enhancement opportunities.

Design Intervention & Operational Efficiency

SCALE evaluates existing performance gaps and develops select interventions to improve performance. We partner with clients to develop and execute operational efficiencies in clinical and corporate settings to optimize efficiency and enhance overall performance.

Gap Analysis Value Creation

In order to identify opportunity areas and execute gap assessments, SCALE performs issue identification, evaluates current-state processes, performance, and preparedness for maintainable change.

process-on-vm-line

Redefine Existing Processes – Process Optimization

Our experts evaluate companies’ existing business models using our industry expertise across various sectors to design efficient and effective organization structures, financial and reporting frameworks and operating processes.

Program Management

Using SCALE for project and program management enables clients to innovate, quickly execute, build confidence, feel empowered, tackle challenging issues, and produce long lasting and sustainable outcomes.

Engagement Types

Driving Value Creation

Gap & Root Cause Analysis

Financial Optimization

Redefine Existing Processes/Service Line Re-Organization

CASE STUDY:

Case Study #1

Background & Current State

SCALE Impact

Background & Current State

A DSO based in Tennessee with just under 100 clinics in five states approached SCALE Healthcare with cash flow & liquidity issues. The client was growing at a rapid pace and had experienced issues integrating new practices into its existing RCM program. In the past year, RCM deficiencies resulted in lower accrual forecasts and there was a lack of central oversight of their RCM structure.

SCALE Impact

In a span of ten weeks SCALE performed financial forecasting, liquidity management, clinics operations oversight and optimized performance which included analytics reporting, and development of key performance indicators through SCALE’s Consulting & RCM workstreams. SCALE compared accrual vs. cash method of recognizing revenue and audited A/R.

 SCALE recommended a few operational improvements including: a centralized RCM resource under the Director of RCM to review KPIs and for the Director of RCM to have responsibility for creating action plans including training and performing supplemental RCM work.  SCALE also determined that the client should deploy one dedicated RCM employee under each regional manager and utilize consultants in conjunction to accelerate improvements.

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SCALE Performance Improvement Sheet

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