About
SCALE Performance Improvement
Within SCALE Healthcare Consulting, the team has expertise in the area of performance improvement and optimization.
Our mission is to position organizations for practical, efficient, and maintainable operations.
Our vision is to empower performance through value creation.
Strategic endeavors centered on performance improvement is a vital component to short and long-term success, growth and sustainability.
Our team of experts facilitate organizations in tackling their most demanding needs to help achieve a more efficient and lucrative future.
The SCALE Difference
Strategy & Expertise
Consultants & specialists have deep healthcare operations background
Solution Driven
Efficiency optimization with quantitative analytics, driving proven results
Practical
Niche & focused
Can compete head-to-head with any given consultancy
Often, brought in for 2nd opinion
Process
SCALE Performance Improvement Process
Issue Identification
- Identify client needs (wish list) and ideal, tangible future state.
- Gather and collect existing data.
Deep Dive & Gap Analytics
- Review information and identify gaps in current state.
Intervention & Optimization
- Propose interventions as needed for internal / external areas and showcase opportunities for optimization and improvement.
- Work collaboratively with clients as an influencer, facilitator and overall partner.
Recommendation
- Provide a data-driven, methodical approach that will achieve goals outlined at outset.
Execution & Implementation
- Implementing recommendations for sustainability.
Issue Identification:
- Identify client needs (wish list) and ideal, tangible future state. Â
- Gather and collect existing data.
- Review information and identify gaps in current state.
- Propose interventions as needed for internal / external areas and showcase opportunities for optimization and improvement.
- Work collaboratively with clients as an influencer, facilitator and overall partner.
Recommendation:
- Provide a data-driven, methodical approach that will achieve goals outlined at outset.
Execution & Implementation:
- Implementing recommendations for sustainability.
Suite of Services
Optimizing Performance
Our team at SCALE can help healthcare businesses address their most urgent business demands by creating more agile, efficient processes, and build profitability.
Financial Improvements
SCALE offers comprehensive analysis and in-depth expertise to pinpoint cost reduction and revenue-enhancement opportunities.
Design Intervention & Operational Efficiency
SCALE evaluates existing performance gaps and develops select interventions to improve performance. We partner with clients to develop and execute operational efficiencies in clinical and corporate settings to optimize efficiency and enhance overall performance.
Gap Analysis Value Creation
In order to identify opportunity areas and execute gap assessments, SCALE performs issue identification, evaluates current-state processes, performance, and preparedness for maintainable change.
Redefine Existing Processes – Process Optimization
Our experts evaluate companies’ existing business models using our industry expertise across various sectors to design efficient and effective organization structures, financial and reporting frameworks and operating processes.
Program Management
Using SCALE for project and program management enables clients to innovate, quickly execute, build confidence, feel empowered, tackle challenging issues, and produce long lasting and sustainable outcomes.
Engagement Types
Driving Value Creation
Gap & Root Cause Analysis
Financial Optimization
Redefine Existing Processes/Service Line Re-Organization
CASE STUDY:
Case Study #1
Background & Current State
SCALE Impact
Background & Current State
A DSO based in Tennessee with just under 100 clinics in five states approached SCALE Healthcare with cash flow & liquidity issues. The client was growing at a rapid pace and had experienced issues integrating new practices into its existing RCM program. In the past year, RCM deficiencies resulted in lower accrual forecasts and there was a lack of central oversight of their RCM structure.
SCALE Impact
In a span of ten weeks SCALE performed financial forecasting, liquidity management, clinics operations oversight and optimized performance which included analytics reporting, and development of key performance indicators through SCALE’s Consulting & RCM workstreams. SCALE compared accrual vs. cash method of recognizing revenue and audited A/R.
 SCALE recommended a few operational improvements including: a centralized RCM resource under the Director of RCM to review KPIs and for the Director of RCM to have responsibility for creating action plans including training and performing supplemental RCM work. SCALE also determined that the client should deploy one dedicated RCM employee under each regional manager and utilize consultants in conjunction to accelerate improvements.