AI-powered RCM performance

SCALE helped us transition from fragmented, market-by-market billing to centralized, AI-enabled revenue cycle operations. The impact has been significant: meaningful reductions in A/R, denials, billing lag, and cost-to-collect, along with real-time visibility and scalable tech-enabled operations for the future. Prior to working with SCALE, we struggled with lengthy implementations and unrealized results across various other RCM technology solutions. With SCALE’s ShieldAI, our experience has been the opposite - highly experienced & reliable teams, contained implementation timelines, and effective solutions that deliver results that exceed original expectations. SCALE is not just a service provider to us; they became a strategic partner in transforming our RCM.

During my 25+ years in the Revenue Cycle industry, I have worked with many vendors to supplement staffing needs, ensuring goals were met and tasks were completed. However, when I partnered with the Scale Healthcare team, they quickly became more than just a vendor—they became a true partner.

Their team brings extensive knowledge and expertise in the RCM space, helping us improve and streamline our workflows. Since bringing Scale Healthcare onboard, we have successfully reduced our over-90-day AR, decreased claim hold lag, and lowered our credit balances. Their dedication and support have made a measurable impact on our operations, and I highly recommend them to any organization looking to optimize their revenue cycle processes.

SCALE has been an exceptional partner to CVAUSA as we continue to grow and evolve our organization. What distinguishes SCALE’s service offering is a rare combination of strategic expertise, operational capability, and a highly flexible service model that can adapt to the changing needs of complex healthcare organizations.

SCALE brings a holistic approach, combining tech-enabled RCM services with advanced analytics. Their team supports both the operational execution of our RCM strategies and the development of modern data capabilities that improve transparency, performance, and decision-making. SCALE operates with agility and responsiveness, helping us address challenges quickly while building scalable infrastructure to support our continued growth and evolution.

The SCALE RCM team has been a great addition to Curalta. When we first engaged Scale to review our RCM process and cost structure, it became clear that we could not handle our growth trajectory in-house — and that the cost of doing so would be prohibitive. After evaluating the alternatives, we chose Scale RCM, and it proved to be the right decision.

SCALE’s ability to rapidly scale and integrate a cost-efficient RCM service within our broader operational program has been critical to supporting Curalta’s continued growth while maintaining strong and reliable central business office performance and service. The team at SCALE truly understands our needs and delivers to our expectations every time.

After working with several third-party vendors, we were immediately impressed by the high-quality team and well-managed services at SCALE. The team’s technical expertise was excellent, and their service delivery program was well-structured, making the entire process feel more integrated, reliable, and impactful. Rolling out SCALE’s services was pleasantly smooth, and the training required for the team was significantly reduced compared to our prior third-party experiences. The team was highly adaptable to our workflows and tailored their approach to fit our operational needs. We truly appreciated how easy it was to onboard and maintain operations with SCALE. We would highly recommend their RCM services to anyone seeking a dependable partner.