Smarter Contact Center Solutions for Modern Healthcare

Contact Center Services

SCALE Healthcare’s Contact Center Services combine experienced healthcare staffing with analytics-driven performance management. From appointment scheduling to patient collections, our hybrid workforce model delivers operational efficiency, enhanced patient access, and measurable financial results.

Comprehensive services that improve patient access, streamline operations, and drive measurable outcomes

Managed Hybrid Contact Center Services

Managed Hybrid Contact Center Services

Appointment Management
Patient Intake
Prior Authorization
Eligibility Verification
Referral Management
Patient Collections

Patient Engagement Analytics

Patient Engagement Analytics

Call Center Analytics
Patient Acquisition & Referral Management Analytics
Denial & Collection Analysis
Patient Access Analytics
Patient Retention Analytics

Built for Healthcare Organizations of Every Size

From growing MSOs and specialty groups to established provider networks, SCALE’s Contact Center Services are designed to streamline the front-end revenue cycle, improve the patient experience, and empower operational leaders with actionable data.