Contact Center Solutions for Modern Multisite Healthcare Organizations

Your Partner in Contact Center Solutions

Strong patient access & engagement programs are core to excellent patient service. We are the trusted partner for comprehensive contact center services & technology solutions.

Comprehensive services that improve patient access, streamline operations, and drive measurable outcomes

Contact Center Services

Contact Center Services

Appointment Management
Patient Intake
Prior Authorization
Eligibility Verification
Referral Management
Patient Collections

Patient Engagement Analytics

Patient Engagement Analytics

Call Center Analytics
Patient Acquisition & Referral Management Analytics
Denial & Collection Analysis
Patient Access Analytics
Patient Retention Analytics

Built for Healthcare Organizations of Every Size

From growing MSOs and specialty groups to established provider networks, SCALE’s Contact Center Services are designed to streamline front office operations, improve patient experience, and empower operational leaders with actionable data.