CASE STUDY:

ASC Management

OVERVIEW
EXECUTION
RESULTS
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ASC Management - Overview

  • SCALE was engaged by a 60+ provider group with an underperforming ASC
  • SCALE completed an evaluation and developed a turnaround plan

Client Profile

  • Size:
    60 Providers
    1 ASC

Services Deployed

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Interim Leadership

Practice Level Operations

Data Analytics

Strategic Planning and Execution

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Findings

  • The ASC was losing $1.2 million per year due to:
  • Lacking necessary management leadership
  • Insufficient, unstructured provider engagement strategy
  • Various deficiencies in the day-to-day operations processes
  • Insufficient actionable analytics
  • SCALE created a turnaround plan for the ASC, and was re-engaged by the client to execute the plan, including on-site interim management
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Execution

SCALE provided on interim leadership as well as analytics and execution support focused on
the 11 key workstreams developed in in phase one of the project.

  • SCALE created and employed substantial data analytics to support decision making focused on:

SCALE engaged providers and support staff to create win-win scenarios that drove cases to the client ASC from alternative sites.

  • Understanding systemic issues contributing to poor provider utilization
  • Uncovering secondary issues contributing to poor performance
  • Solving for known deficiencies in the running of the ASC
  • Engagement focused on:
  • Provider-focused problem solving
  • Creating realistic goals for filling block time
  • Regular communication including conducting dedicated weekly calls with 11 distinctive scheduling sites, measuring success and follow up with provider representatives when needed
  • Improved Executive Committee engagement for follow up with member doctors
  • SCALE studied levers impacting spending for equipment/supplies, achieving improvement in:
  • Product Selection and Pricing
  • Vendor Competition
  • Physician Education
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Execution Timeline Highlights:

  • ASC reached 200 cases per month for first time in month 3
  • ASC recorded first profitable month in Month 3
  • ASC overcame unplanned departure of Anesthesia Provider in month 5
  • ASC has clear understanding of volume, payor mix, and costs contributing to overall profitability
  • 95% user participation in ASC by Month 3
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Results

  • SCALE-drive results after 5 months:
  • 64% increase in case volume
  • 67% increase in Revenue
  • ASC turned to profit in month 3
  • Full time in house ASC Manager hired to start in month 7
  • Created substantial goodwill, provider engagement
  • Demonstrated that an underperforming ASC within a leading national MSO was course corrected with right plan of action and team
  • ASC poised to achieve long term success and further growth

Let's SCALE together

SCALE Healthcare is based on the foundation of a singular focus – elevating management performance across healthcare services. We are focused on the entire suite of operational advisory and diligence services exclusively to healthcare service organizations, with local team presence across 10 states.

Unlike the many consulting firms that offer more narrow and often more impractical solutions borne of limited or very general expertise, we rely on our team of 75+ carefully selected senior operational healthcare experts to ensure we provide the most relevant and value added experience across the full range of management disciplines and clinical specialties that fall within healthcare services.

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