Business Performance & Financial Forecast – Urgent Care

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Consulting Services​ - Overview

A national Urgent Care provider with 170+ locations throughout 12 states faced a series of financial challenges following epidemiology changes with flu and Covid visits dropping significantly and unexpectedly in late December ’22 and January ‘23. Other underperformance due to rising labor costs and underperforming acquisitions + de novo clinics led its lenders to engage SCALE to better understand why the company wasn’t doing well, how it could improve, and if the plan to improve would work. They also wanted to know how long a turnaround would take, and whether the company had enough money to recover without having to borrow more or delay paying its bills.

Clinical Specialties

Clinical Services

Client Profile

Services Deployed

Data Analytics

Strategy & Performance Optimization

Revenue Cycle Management

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SCALE addressed the fundamental issues behind the Urgent Care’s underperformance and strategically crafted a roadmap for an impactful turnaround. This encompassed a thorough assessment of the likelihood of an effective plan execution, a comprehensive understanding of associated risks, and the provision of a clear timeline for achieving success. SCALE pinpointed opportunities for both cost savings and heightened performance, and showcased the tangible impact of these findings to financial stakeholders and leadership (examples outlined below). The meticulous analysis by SCALE not only validated the client’s existing performance improvement initiatives, but also provided lenders and management with actionable insights to optimize and refine their strategies. By illuminating new avenues for efficiency and financial gains, SCALE brought clarity to the company’s plan, which was well received by the company, its private equity sponsors and lenders, as they worked through navigating a turnaround. This engagement underscores SCALE’s expertise in facilitating successful turnarounds
and driving strategic, measurable improvements for the client.

Let's SCALE together

SCALE Healthcare is based on the foundation of a singular focus – elevating management performance across healthcare services. We are focused on the entire suite of operational advisory and diligence services exclusively to healthcare service organizations, with local team presence across 10 states.

Unlike the many consulting firms that offer more narrow and often more impractical solutions borne of limited or very general expertise, we rely on our team of 75+ carefully selected senior operational healthcare experts to ensure we provide the most relevant and value added experience across the full range of management disciplines and clinical specialties that fall within healthcare services.

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