Melissa Smith is the RCM Services Manager at SCALE RCM.
Prior to joining SCALE, Melissa was a Business Manager and Consultant at CSI Medical Billing for 7 years. In this role, she managed billing for multiple specialties (20+) including Oncology, Chemotherapy, and Gastroenterology. She helped implement multiple new systems to improve workflow and productivity as well as internal auditing systems to evaluate clients’ processes. She has performed and reviewed the internal audits.
Previously, Melissa worked with two billing companies for 5 years prior to CSI Medical Billing, Inc., specializing in Radiology, Pulmonology, Oncology, Chemotherapy, and Radiation Therapy.
Melissa obtained the credential of Certified Professional Coder (CPC) through AAPC in 2018 and is currently working towards obtaining the credential of Certified Professional Medical Auditor (CPMA) through AAPC. With these certifications, Melissa can review and submit medical records for client pre- and post-payment audits as well as recommend changes to EHR templates to correct and improve documentation.