BACKGROUND – SCALE was engaged to assess a plastic surgery client’s (had 16 providers with 5 sites across 2 states) holistic provider oversight and compensation program in the context of high provider turnover and provider dissatisfaction despite running a profitable business. Approximately 10 providers left over the past couple of years and provider compensation as a percentage of revenue was very low (22%). Optimizing provider retention and developing a scalable and sustainable compensation model (to both the providers and the MSO) was critical to achieving the Company’s mid- and longer-term value creation potential.